SmallBizGenius Analysis

GAMIVO is a digital marketplace for game keys and software licenses, offering competitive prices. While many customers report positive experiences with fast delivery and valid keys, concerns exist regarding their subscription service and occasional issues with key validity.

Category Breakdown

Scores based on analysis of 264 recent reviews

Pricing & Value

8.5/10

Many reviewers highlight the competitive pricing and discounts available on GAMIVO. Customers frequently mention purchasing games for significantly less than on official stores, making it an attractive option for budget-conscious buyers. For example, one reviewer mentioned buying a game for 44 euros that was priced at 80 euros elsewhere.

55 reviews mention this

Delivery Speed

9.0/10

A significant number of reviewers praise the fast and often instant delivery of game keys after purchase. Customers report receiving their codes within minutes, allowing for immediate activation and gameplay. One reviewer stated, "the man was realy fast below 1 min you get the kay and you can play it."

40 reviews mention this

SMART VIP Subscription Issues

3.0/10

A recurring complaint revolves around the SMART VIP subscription service. Many reviewers claim that the subscription is automatically added during checkout without clear consent, leading to unexpected monthly charges. Customers also report difficulty in canceling the subscription, with some continuing to be charged even after unsubscribing. One reviewer warns, "BEWARE!!!! THEY SCAM YOU WITH THEIR SMART SUBSCRIPTION!!"

30 reviews mention this

Key Validity Issues

4.0/10

Some reviewers report receiving invalid or already-used game keys. This requires contacting customer support to resolve the issue, which can be time-consuming and frustrating. One reviewer shared, "My very first key bought from a seller inside Gamivo was invalid."

15 reviews mention this

Customer Service

6.5/10

Customer service experiences are varied. While some reviewers praise the fast and helpful support in resolving issues, others report slow response times and difficulty in obtaining refunds or replacements for invalid keys. For instance, one reviewer noted that their issue was sorted within 24 hours, while another waited over 24 hours with no response.

12 reviews mention this

Pros & Cons

What Customers Love

Competitive pricing compared to official stores Mentioned 55x
"I've purchased à 80 euros game for 44 euros on Gamivo. Thanks for letting us play new game for nearly half the price."
Fast and instant delivery of game keys Mentioned 40x
"Smooth purchase and instant delivery. I bought Resident Evil Village – Global Key and received the code immediately after payment."
Wide selection of games and software Mentioned 8x
"Go to place for buying keys with nice selection of games and options."
Easy and straightforward purchasing process Mentioned 7x
"Straightforward process to obtain a license key from a third party for a game on Steam."
Helpful customer service in some cases Mentioned 6x
"My very first key bought from a seller inside Gamivo was invalid. Then I reached out the Support Team, and they resolved the issue in a few days, sending me an e-mail with a new key, which has worke..."

Common Complaints

Automatic enrollment and difficulty canceling SMART VIP subscription Mentioned 30x
"This company adds a hidden subscription service to all purchases. It is made intentionally difficult to avoid selecting it when checking out. The service is difficult to deactive."
Occasional invalid or already-used game keys Mentioned 15x
"Bought a game key there which has already been used so it could not be activated, then I bought the game from another shop."
Slow or unresponsive customer service in some cases Mentioned 6x
"I haven't heard anything for two hours and they've already charged my account. I'm furious because it says "immediate delivery""
Regional restrictions can cause activation issues Mentioned 2x
"I bought Crimson Desert (Steam ROW) for Slovakia, but it won't activate."
Extra fees can increase the overall cost Mentioned 2x
"pretty quick with delivery though there are too many useless fees that make me not want to buy any more."

Common Questions About Gamivo

Answers derived from customer review patterns

Is GAMIVO legit and trustworthy?

GAMIVO is a marketplace where third-party sellers offer game keys and software licenses. While many customers report positive experiences with valid keys and fast delivery, a significant number have encountered issues with invalid keys or unexpected subscription charges. The legitimacy of the keys depends on the individual seller, and GAMIVO's role is primarily as a platform. Customers should exercise caution and carefully review seller ratings and product descriptions before making a purchase. The SMART VIP subscription has generated many complaints, so be sure to uncheck this during checkout.

Based on 45 reviews

Does GAMIVO have good customer service?

Customer service experiences with GAMIVO appear to be inconsistent. Some reviewers praise the support team for quickly resolving issues and providing replacement keys when necessary. However, others report slow response times, difficulty in obtaining refunds, and unhelpful support agents. The quality of customer service seems to vary depending on the nature of the issue and the specific seller involved. If you encounter a problem, be prepared to provide detailed evidence and follow up persistently.

Based on 12 reviews

Is GAMIVO worth it for small business?

GAMIVO can be a worthwhile option for small businesses seeking affordable software licenses or game keys for team-building activities. The competitive pricing can lead to significant cost savings compared to purchasing directly from official vendors. However, the potential risks associated with key validity and the SMART VIP subscription should be carefully considered. Small business owners should thoroughly research sellers, monitor their subscription status, and be prepared to address any issues that may arise.

Based on 10 reviews

What is GAMIVO's return policy like?

GAMIVO's return policy is not explicitly detailed in the provided reviews, but it is implied that refunds or replacements are offered for invalid or non-working keys. Customers typically need to provide evidence, such as screenshots or error messages, to support their claim. The process of obtaining a refund or replacement can be time-consuming and may require multiple interactions with customer support. It's advisable to review GAMIVO's official website for the most up-to-date and comprehensive information on their return policy.

Based on 5 reviews

How do I avoid getting charged for the SMART VIP subscription on GAMIVO?

The most common advice from reviewers is to carefully review your cart during checkout and ensure that the SMART VIP subscription box is unchecked. Some users report that the subscription is automatically added, so it's essential to pay close attention. If you are accidentally subscribed, promptly cancel the subscription through your GAMIVO account settings. Monitor your payment methods for any unauthorized charges and contact GAMIVO's customer support immediately if you encounter any issues.

Based on 25 reviews

Ready to Try Gamivo?

Save on your first purchase with 0 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Gamivo against 37 similar lifestyle & perks options.

View Alternatives